FAQ

Every day help for our customers

We’re here to help by Phone,Email, WhatsApp & Instant Message.

  • Customer’s safety and comfort is the first priority.
  • World-class meticulous service and unrivaled expertise.
  • Complete teamwork with synchronization.
  • Relentless drive to accomplish the set goals.

Our Accreditations:

We are accredited/ affiliated to a number of Ministries/ Departments of the Government as well as several foreign diplomatic Missions in India. Recognized by Government of India

  • While travelling for Umrah the documents required at airport includes International as well as domestic Air Ticket, Umrah Visa, and any identity card as id proof
  • After completing your payment process, booking confirmation will be sent to you through e-mail along with your flight ticket.
  • To correct your name on the booking, call us on our customer care numbers or send us an email, and our concerned team will take it up with the airline.
  • Before booking you must read all terms and conditions, baggage policy, and fare policy through review booking.
  • Alteast 3 hours prior to the departure time.
  • We have an exceptional team in Saudi Arabia. We make sure that no problem arises while you are staying in Saudi Arabia. It is highly unlikely that you will encounter any problem during your stay. If you are still not satisfied with anything, you can contact our office by phone during office hours and we will try to resolve the issue at the early. You will also be provided phone numbers of key contacts in Saudi Arabia before you travel.
  • To manage cancellation, passengers need to directly contact the concerned Airlines/Agency.

  •  It depends on the Airline you have during your Umrah Trip. If we talk about Air India the luggage allowance is 40 kg +7 kg hand baggage, for Saudi Airlines the luggage allowance is 30 kg +7 kg hand baggage and for Spice Jet the luggage allowance is 30 kg +7 kg hand baggage.
  •  All you should pack in your carry bag includes medicines, earphones/ear-pods, power bank, laptop, or anything you need during you Umrah Trip
  • Yes, you can have boarding pass before you get to the airport. You can do Web check-in for free 48 hours and 60 min before your Umrah flight.
  •  No, women can’t perform Umrah alone but the only rule for women is that she should have a maharam either father, brother, husband or son who should accompany her during her Umrah Journey
go top
× How can I help you?